HUMAN RESOURCES - EMPLOYMENT OPPORTUNITIES

Technical Support Help Desk Analyst

1. Investigate and diagnose issues
2. Determine possible solutions
3. Explain solutions to customers

• Ability to work independently, contributing to team success
• Excellent verbal, written, interpersonal and customer service skills
• Ability to quickly absorb and apply knowledge gained through classroom training, documentation, or independent study
• Experience with Microsoft® Office/Outlook®, Windows® PC/ Server operating systems, and  Microsoft SQL database.

Duties:
• Field in-bound calls and other communication from customers
• Provide customer solutions and technical support on our various copyrighted business system software and related solutions in a small team environment
• Accommodate customers in a friendly, professional manner with specific emphasis on problem solving and customer assistance
• Identify trends in customer issues and recommend product & service improvements
• Frequent travel to customer locations may be required
• Other duties as assigned

Educational Requirements Position requires a Bachelors degree or 4 or more years of related job knowledge and experience.  Must be able to travel to various locations around the globe and up to three weeks at a time on the road.

If you are interested in the position, please complete and submit an Employment Application.