Developing computerized maintenance management software system (CMMS) solutions is only the start. You aren't just a sale at Ashcom Technologies; you are our partner for the life of your solution. We work closely with you to insure a successful installation. Additionally, we maintain a support team to assist users with questions they have. Our team was recently studied by Dun and Bradstreet and was rated very high in technical support and problem responsiveness.
When you call for support, you talk to people who want to make you successful - your success is our success! When you purchase one of our products, you don't just purchase a system, we become your partner.
All support calls received by the company are logged so an appropriate response can be given to the user and a history of each account is kept to assure help has been given, problems solved and questions answered.
This assistance is part of the annual maintenance and support agreement. The agreement also includes updates to the software, as they are available.
Ashcom offers a free e-newsletter that contains info on our upcoming product releases, course information and new services. Frequently we'll include discounted offers and tips to help you maximize your CMMS investment. Sign-up today!