Please take a moment to fill out the following customer feedback survey. Your responses will help us improve the quality of our computerized maintenance management software system (CMMS) customer support.
Company Name:
Email Address: Web Site:
Telephone:
Serial Number:
Product:
1. How many time in the past six months have you used our helpdesk service? Never 1-3 Times 4-10 Times More than 10 Times
2. Was your problem resolved in a timely manner? Yes No
3. How long did it take to resolve your problem or question? At the time of the call Within an hour Within the same day Within 2 days More than 2 days My problem was never resolved
Comments:
4. Was the helpdesk technician knowledgeable? Yes Somewhat No
5. Was the helpdesk technician courteous and friendly? Yes Somewhat No
6. If our helpdesk is busy, would you rather be Placed on hold Transferred to voicemail
7. What do we do well?
8. What should we change?
9. Have you used our training services? Yes No
10. Would you like to be contacted regarding this survey? Yes No
