On-premise CMMS vs. Cloud-based CMMS, Which is Right For You?

There are maintenance teams in almost every industry, from manufacturing to hospitality. This means there are maintenance teams of every size, from 1 man-bands of maintenance to entire companies dedicated to the upkeep of critical equipment. So, CMMS software must be adaptable to each company’s varying needs and concerns. One of the most critical questions to consider is whether to deploy a cloud-based CMMS or an on-premise CMMS.

To put it simply, cloud-based CMMS software is hosted on the CMMS software vendor’s servers whereas on-premise CMMS software is hosted on the client’s server.

“Hosting” software on a server is sort of like hosting guests at your house. As host, the brunt of the work/implementation falls on you, but it does have its advantages, like not worrying about having to make the trip home.
In reality, it depends on your company’s resources to determine which is right for you.

Here are 3 things to consider when deciding whether cloud-based or on-premise CMMS is right for you.

Security

This is one of the most common reasons cited for choosing an on-premise CMMS over cloud-based CMMS; limiting unnecessary exposure to data. If you’re deciding between the two, it’s one of the first things you should consider, as cybersecurity becomes more important.

The common thinking is cloud-based software sends data in and out of a facility, so it could be exposed to more vulnerabilities and cyber-attacks. 

If we go back to the hosting guests analogy, it’s like when your guests (data) leave your house and make the trip home (vendor’s servers) while you sleep soundly and safely in your bed.

Of course, the matter of which is more secure is not so black and white.

Some security experts would argue that cloud-based software is actually more secure.

When you host your data on a CMMS vendor’s server, more than likely, you’re sending your data to an organization more equipped to handle the security than your own. 

Of course, if you work for a company or organization in the military or energy sector, chances are keeping your valuable data behind a firewall and on-premise is not only more secure, it’s required.

Usually, the biggest determining factor of whether a company chooses on-premise CMMS or cloud-based, is whether they have the resources to support an on-premise CMMS.

On-premise CMMS software requires server hardware, an IT team, and the ability to integrate the software. If your company or maintenance team doesn’t have access to those resources, chances are a cloud-based CMMS would be a better choice.

Convenience

Those required resources make convenience one of the biggest reasons companies pick cloud-based CMMS.

For cloud-based software, deploying it is often as simple as logging into a provided URL.

For on-premise software, the implementation will likely need all the resources listed above.

And even if your company has all the above resources, oftentimes an IT team won’t necessarily have the time to execute the implementation. If this is the case, a cloud-based CMMS may be a better solution.

Of course, convenience is a double-edged sword. An on-premise CMMS solution can be more easily tailored to a facility’s particular needs. So, while the initial set-up may be less convenient, the personal configuration may prove to provide more convenience in the day-to-day.

Costs

You probably knew costs were going to mention at some point, right?

Now, you might assume, due to the extra resources involved, that an on-premise solution is more costly. And you would be right, at first. On-premise CMMS software can usually have more initial costs, but most cloud-based CMMS services are subscription-based, meaning you can only access the software for as long as you pay for it.

With on-premise CMMS solutions, it’s possible to buy the software license outright. Over the course of a few years, the initial investment in hosting the software yourself will prove to be more cost-effective than paying for a subscription model.

Now that you know the big 3 considerations when it comes to the debate of on-premise CMMS or cloud-based, meet with your facility manager, maintenance manager, and IT team (if you have one) to figure out which CMMS deployment is right for you. Schedule the meeting at your house, so you don’t have to worry about the drive home.

3 Maintenance Management Trends to Watch in 2020

Maintenance Management is considered an old-fashioned industry. You’ve probably come across headlines proclaiming the end of manufacturing facilities as they struggle to replace their aging workforce.

While it’s true that the average age for management positions in facility management, manufacturing, and similar industries skews higher than other industries, according to the IFMA the average facility manager is 49 years old with 28 years of work experience, these industries are often on the cutting edge of emerging technology.

These industries that rely heavily upon maintenance management are huge drivers of implementing IoT technology, one of the most fascinating industries in tech. In fact, the top 3 use cases for IoT technology were remote monitoring, preventive maintenance, and asset tracking. If you’re in maintenance management, you’re probably very familiar with all three.

2020 will be no different. Maintenance Management, Facility Maintenance, and Manufacturing will be on the cutting edge. Here’s 3 Maintenance Management trends to watch in 2020.

5G

5G is here. Well, sort of. Cellular carriers are slowly implementing the technology that’s up to 10 times faster than 4G.

Right now, for the most part, it’s in select metropolitan areas. But carriers, like AT&T, plan to have nationwide coverage in the first half of 2020. So, how is 5G going to affect the maintenance management industry?

Well, faster internet speeds mean faster flow of information. For companies that span across multiple facilities, being able to download reports or other pertinent information 10 times faster than before is huge. Even more important than speed is reliability. At the end of the day, maintenance management is all about reliability – and cellular networks inside a manufacturing facility have a reputation for being not so reliable.  5G’s reliability and adaptability might be able to change that.

Predictive Maintenance

Every year, technology improves and organizations’ ability to implement Predictive Maintenance becomes easier and more costs effective.  2020 will be no different. More companies will adopt and implement predictive maintenance technology because being able to predict downtime or when maintenance needs to be performed is incredibly valuable to maintenance management. 

Predictive Maintenance is possible because of the wealth of data that machine sensors provide, such as an increase in vibration. An increase in vibration picked up by a sensor may indicate that maintenance needs to be performed to avoid downtime.

Cyber Security

Destructive malware attacks are on the rise.  In 2019 companies saw an increase in malware attacks by 200%.  If that trend continues it’s going to become more and more pertinent that organizations protect themselves from any would be hackers.  

So, what does that have to do with maintenance management? Remember when we talked about predictive maintenance above?  The technology needed for facilities to move to predictive technology means more ways for a hacker to access a organization’s information. 

If your facility is interested in acquiring predictive maintenance or 5G technology, they must consider how those technologies will affect their cyber security and plan accordingly.

Maintenance Management is at the forefront of industrial technology. Like all emerging technology it can be insanely valuable or it can leave an organization vulnerable, depending on how it’s utilized. These are the 3 we believe that any maintenance management team should be aware of and consider as they head into 2020. 

3 Ways a CMMS Can Help You Survive Turnover

“Let’s Stay Together…” There’s no way Al Green meant maintenance technicians and slowing maintenance turnover when he sang his 1972 classic, Let’s Stay Together. But if you employ a maintenance team and know some of your employees are on the way out, you may end up serenading your exiting workforce.

Why? Because turnover in any industry is a huge drain on resources. In fact, some studies suggest that replacing an employee can cost a company 6 to 9 month’s of that position’s salary. Even if you lose an employee who is less than ideal, replacing them is still going to cost time and money. In industries where maintenance technicians are needed most, like Real Estate and Manufacturing, turnover can be at its most frequent.

Manufacturing, one of the industries we work most closely with, reported a turnover rate (or what the Bureau of Labor Statistics calls “separation rate”) of 32.6 percent in 2018. 32.6 percent. Real Estate, another industry that employees a high number of maintenance technicians, clocked in at 35.3 percent.

It’s tough to find a golden number for a healthy turnover rate. We often hear a 10% mark thrown around but it varies from industry to industry. We do know that routinely rehiring a third of your workforce is not healthy, but it is the reality.

There are ways to lower turnover but even if you operate the most stellar company, turnover will still happen. Luckily, we’re here to show you how a CMMS, a staple of high-functioning maintenance teams, can help you get through the inevitable turnover. 

A CMMS Tells Your Company’s Story

In a nutshell, a CMMS is a place to store valuable maintenance information. From there, you can track trends, identify issues, and create routines. When you do that, your CMMS software will create a history of all the maintenance tasks performed. One of the biggest losses, when someone leaves a workplace, is the knowledge they take with them. Utilizing a CMMS allows you to store that valuable information. Now, when you replace your maintenance techs, they can pick up where the last guy left off, because all of his tasks we’re notated in the CMMS. 

Helps New Employees Become Autonomous

Let’s take inventory, an important aspect of a typical maintenance tech’s job, i.e. “Where’s that freakin’ part located?” Instead of new workers asking old workers where something is located, they can simply refer to the CMMS, which shows exactly where a part, a machine, or a tool is located. This frees up your current employees and empowers your new ones to be more effective workers.

Enforces Standardization

Workers can see all past work requests, work orders, purchase orders, PMs, etc. in a CMMS.  Now, a freshly minted employee will be able to reference this past work and compare their current work. This allows, assuming the past work was done correctly, the new employee to adopt the practices of the company in a practical and visual way.

A CMMS is a serious way to transfer tribal knowledge, workplace practices and culture, slow maintenance turnover in a convenient package that just makes your workday easier. So now, with your new workers integrated into your workforce, maybe instead of looking for the exits, they’ll be working away, humming, “Let’s Stay Together…”

The Benefits of Clean Data

Over the past few years data has become the currency of business, companies are even giving away products for free – just for personal data! But not all data is created equal. So, how do you distinguish your company’s $100 data from $1 data?

There are plenty of factors that go into the value of your business’ data, depending on the sort of information your company wants.

It could be internal operations data, which can affect leadership decision-making or client data, which can affect customer satisfaction.

No matter why the data is valuable to your organization, in order to get the most value out of it, it needs to be clean and clear. But what does “clean” data look like?

According to this analysis, conducted by Siemens, any data cleaning technique should satisfy several requirements: 

  • Should detect and remove all major errors and inconsistencies both in individual data sources and when integrating multiple sources.
  • Should be supported by tools to limit manual inspection and programming effort and be extensible to easily cover additional sources
  • Should not be performed in isolation but together with schema-related data transformations based on comprehensive metadata


Let’s try to translate that. Into English. When cleaning data, you should:

  • Identify and remove all major errors and inconsistencies in data and the data sources
  • Limit the possibility for human error and make it easy to integrate new data sources
  • Make sure you’re aware of how your data cleansing will affect the rest of the data or databases that it’s tied to.

Sounds like a lot of work, yeah? Well, if you’ve ever had to work with unorganized, inconsistent, or inaccurate data you know the legwork needed to keep data clean is worth the time and effort.

If you haven’t, here are a few more reasons why “clean” data is absolutely worth the effort:

1. Improved Decision Making

The more information you have the easier it is to make decisions, that’s not a complicated concept. But when leadership can’t trust the information it’s given – well you might be better off having no information at all, instead of having data that could steer you in the wrong direction.

2. Costs Saving

Let’s take, for example, a manufacturing facility. If the data regarding inventory numbers is inaccurate it can lead to inaccurate stock orders. Now, extrapolate that over a year and you could be looking at hundreds of dollars in money your company is throwing away. (That manufacturer should probably read our article on symptoms of an unhealthy facility)

Or not just hundreds, it might cost you millions. In 2013, Gartner surveyed a wide range of companies and found that poor data hygiene was costing them $14.2 million a year. This was in 2013. In 2019, companies are gathering more data than ever.

3. Time Savings/ Loss of Productivity

We know time is money. So, having to sift through a cluttered database or unorganized CRM will cost your organization. If you plan on using certain sets of data in the future, the time it takes to organize and cleanse data will pay for itself.

4. Customer Satisfaction

B2C organizations pile up tons of customer data, so keeping your client’s data accurate and consistent can be the difference between a satisfied customer and a customer abandoning your services.

Also, if a customer is willing to trust a company with their data, it’s up to that company to do everything possible to protect and maintain the integrity of that data. If your organization deals with customers or is based in an EU country, you may also be subject to the legal bindings of the General Data Protection Regulations (GDPR).

5. Missed Opportunities

This might be the most obvious of benefits, gathering data isn’t just for keeping a repository of records, it can be used to gain distinct advantages as a company. For example, if a marketing research team conducts a survey and discovers that a new prototype product would be adopted by a majority of users – that’s data creating opportunities. Alternatively, if the survey conducted by the marketing research team returns with inconsistent and inaccurate data or data that can’t be easily analyzed – that’s a missed opportunity.

Cleaning data is a bit like exercising, it sounds terrible in theory and isn’t all that fun in practice, but the benefits are extraordinary.  It could grow your business, increase profits, increase customer satisfaction and even improve productivity. Actually, that sounds way more rewarding than working off those 4 extra slices of pizza from Saturday night.

 

Written by Steven Garcia

 

4 Tips for a Manufacturing Preventive Maintenance Program

Wherever we work, whether it’s a manufacturing facility or a software company – we want to practice continuous improvement. It’s our nature, as human beings, to try and determine the best solutions to our problems. That’s why we’re on top of the food chain, baby! Here at Ashcom Technologies, we like to practice what we preach. So we put together an article with basic tips on how to improve your manufacturing facility’s preventive maintenance program. Let’s get started!

1. Set Goals

Admittedly, this is not some grand revelation but it’s surprising to discover how many maintenance teams either don’t set goals at all or let them fall by the wayside as time goes on.

Plenty of manufacturing maintenance teams have goals passed down to them from corporate, but if you are part of a smaller maintenance team and in a position to set goals – this could be an incredible opportunity to not only boost your team’s productivity but earn some recognition.

So, the next question is, how to set goals for a preventive maintenance program?

One common technique is S.M.A.R.T goal setting, which stands for Specific, Measurable, Attainable, Relevant and Timely.

Now, S.M.A.R.T may trigger memories of middle-school teachers desperately attempting to get students to finish their homework but there’s a reason why so many organizations use it: it works. It gives simple guidelines that can be applied to almost any goal-setting scenario.

If you’re reading this article, there’s probably some internal issues that caused you to seek out answers. So, take a moment to think of SMART goals, that could put your team on track. For example, if a certain asset’s PM schedule is being neglected, try giving your team a goal of 95% PM compliance for next year.

2. Set Key Performance Indicators

After you’ve brainstormed a few goals the next step is measuring progress, and that’s when we turn to the ever-reliable Key Performance Indicators (KPIs).

KPI’s can be as simple as keeping track of open, closed, and past-due work orders or they can be as complex as calculating the MTBF or Mean Time Between Failure, they’re simply the statistics that you use to track your performance.

There are a few advantages of using KPI’s. Not only will you be able to track progress towards your team’s goals, but you’ll also be able to identify weaknesses in your preventive maintenance program.

If you’re not using KPIs at all, start with the basics, like tracking work orders in categories illustrated above. After a few months time, you’ll be able to track trends and analyze team performance, which should give you clues into how to improve productivity and reduce downtime.

3. Talk to Your Maintenance Team!

A lot of maintenance teams are so busy that they don’t have time to reinvent the wheel – maintaining and making sure everything is running smoothly can be a challenge in of itself.  So, give your maintenance team an opportunity to air any issues they’ve discovered in their day-to-day tasks.

Talking to your maintenance team can uncover ways to improve your maintenance program and it can also determine if the PM goals you set are realistic.

4. Create Company Specific Best Practices

You’ve established goals for your preventative maintenance team, you’ve established KPIs to measure your progress towards the goals. Now, it’s time to make sure that your organization can replicate those processes moving forward.

As you progress closer to your goals, take the time to create documentation on the practices that helped you achieve those goals. Staff turnover is inevitable, but it’s the conscious effort of creating an organizations’ identity through goals and best practices that separates good companies from great companies.

Hopefully, you can use this article as a guide to begin correcting issues in your preventive maintenance program. For further reading on KPI’s check out this article from Ins Research or for setting PM goals and strategies, check out this article by Plant Engineering.

If you’d like additional expertise in achieving a reliable manufacturing preventive maintenance program, please contact us! We have over 30 years of experience in maintenance management and maintenance management solutions.

 

Written by Steven Garcia

4 Symptoms of an Unhealthy Facility (And the Only Cure is More CMMS)

“There’s got to be a better way.”

Hundreds of over-worked facility managers have come to this conclusion.

But here’s the tricky part: a busy facility manager, with a litany of day-to-day issues, may not have enough time to find a better way. Or even worse, they’re so entrenched in their day-to-day work that they don’t realize their facility could be managed in a more efficient manner.

Some facility managers are aware that their facility could run a little smoother, but with dozens of employees to manage and supervisors to please – they address the symptoms with band-aids instead of curing the disease.

Well luckily, there is a cure to the disease of a poorly run facility – a Computerized Maintenance Management System (CMMS). It tracks and manages everything inside of your facility, giving managers the data they need to run a facility as efficiently as possible.

But before we prescribe the remedy, let’s look at the 4 symptoms that could be signs your facility is in need of a CMMS.

Ineffective Method of Generating & Tracking Work Orders

Even more noticeable than a lingering cough is a giant stack of work orders. Take a look around your facility – if you see a skyline’s worth of work order stacks, you may have a sickly facility.

A CMMS takes that pile of papers and stores them digitally. In addition to storing the work orders, a CMMS alerts maintenance technicians when a work order is generated.  No more shuffling through a messy work desk to find today’s to-do list.

Keeping a digital record of your work orders makes for a healthy facility by creating accountability, making audits a breeze and decreasing shrink.

Historical Information isn’t Being Tracked

Storing information digitally, as we mentioned above, doesn’t just allow your team to be more organized and communicate better, it allows you to be more mindful of the overall health of your facility and major assets.

A doctor wouldn’t proceed without your medical history and you can’t make any confident decisions without your facilities history.

Check the historical information to identify machinery that’s a consistent problem or preventative maintenance that’s been neglected.

Machinery has a life-cycle of usability.  If you aren’t mindful of that, surprise downtime could become the norm. Observe the historical data on your machinery and you could save untold amounts of money over the long run. This is one of the main reasons that a CMMS gives your facility an incredible return on investment.

Inventory is a Mess

Not really sure where certain parts are stored or how many are on-hand? Wondering why there are golf balls and a copy of Sports Illustrated from 2008 in a spare parts drawer? These are signs of a disorganized inventory – one of our biggest symptoms of an unhealthy facility.

A well-stocked inventory is key to a well-functioning workplace. A big issue commercial facilities can run into is having a key piece of machinery down and not having the parts in stock to repair it.

A lesser problem, but one that will still cost you, is having too much inventory. Over-ordering parts can be a real issue for smaller facilities that value space.  And managers that value money.

Preventative Maintenance Schedules Aren’t Being Followed

Constantly reminding team members of preventative maintenance? Or just missing it altogether?

Preventative Maintenance is like getting a check-up with your doctor, no one actually wants to do it, but you’re better off in the long run. And just like regular checkups will lengthen your own life, keeping a regular PM schedule can lengthen the life of your machinery.

Think of a CMMS like a little digital doctor for your machinery, right on your facility floor. It stores the PM schedules of all of your most valuable assets and alerts you when they’re due. We all like the idea of regularly performing PMs but it’s easy for a busy manufacturing facility to have schedules fall by the wayside, a CMMS will help to prevent that.

So, if you’re experiencing any of these symptoms please, do not hesitate to reach out to a trusted CMMS provider and see if a CMMS is a right fit for you. Side effects may include: less machine downtime, increased facility output, increased maintenance productivity, reduced operating costs, and a much, much happier facility manager. (For a more detailed description of CMMS benefits check out our Big Picture Benefits of a CMMS blog post or the Department of Energy’s Operation & Maintenance Best Practices Guide.)

 

Written by Steven Garcia

Please, If You Love Your Maintenance Department – Stop Using Excel and Move to a CMMS

CMMS vs. Spreadsheets

Microsoft Excel is handy, it’s probably right there on your desktop – just waiting to be booted up. So, it’s no wonder that companies default to Excel when they need to manage data or start keeping records. If they knew the advantages of a CMMS vs. spreadsheets, they might think twice.

At Ashcom Technologies, we’ve had plenty of customers turn to us after giving up on managing their maintenance department via Excel spreadsheets, and they’ll tell you the same thing we will:

Excel will work – but not well.

Writing simple formulas or creating a budget in Excel is a breeze. Beyond that, Excel can be an absolute disaster.

Do a quick Google search on Excel business errors and you’ll find countless accounts of Excel costing companies billions. Yes, billions.

Here’s an example, where a spreadsheet error cost Fannie Mae $1 billion.

Here’s another where Tesla made a $400 million mistake.

There’s even a non-profit organization called European Spreadsheet Risks Interest Group that exists solely to mitigate the inherent risks of utilizing spreadsheets. They have a page on their website titled “Horror Stories” which is a lengthy list of notably disastrous Excel mistakes.

Needless to say, the room for error when using spreadsheets is incredibly high. An article by Forbes led with the title, “Microsoft Excel Might Be The Most Dangerous Software On The Planet.”

Spreadsheets are Not Built for Maintenance Data

This article goes on to describe how Excel and the world of finance have been tied for decades. And if you notice, most of the above errors are accounting related. One reason why is that big dollar discrepancies make news, but also because Excel has been designed with finances in mind.

Maintenance management is a far cry from finance. If finance errors are a common occurrence in a program specifically built to handle them, what mistakes will arise when that program is used for maintenance data?

We’ve all had the experience of Excel auto-formatting information we did NOT want formatted. Those part numbers you entered? Yeah, Excel thinks that’s November 23rd, 1906.

Maintenance management software, such as a CMMS, isn’t built with just data management in mind, it’s designed to service entire organizations with the maintenance department acting as the hub. For a more comprehensive list of CMMS benefits check out our article, Big Picture Benefits of a CMMS.

Let’s take for example creating and finishing a simple work order in a CMMS. You can track every aspect: the parts used, your company’s parts inventory, which vendor the parts came from, which machine the parts were used on, the location of the machine, how often that machine has been serviced, who serviced it, and how many hours they worked that week.

In order to communicate that story, you’d need a stack of spreadsheets that would make Herman Melville blush.

Once you have your pile of spreadsheets, analyzing that data and pulling relevant information would be, to put it politely, time-consuming.

If you’re a maintenance tech, time is your biggest resource and most likely there’s not enough of it to bother analyzing data – you need to get to the next project. But by disregarding data, you’re costing yourself more time in the future.

Relevant maintenance data is just more easily communicated via a CMMS than a spreadsheet. Most CMMS software will supply you with reports that will undoubtedly make your maintenance operations a smarter, more efficient machine. Reports that will show you “all open work orders” or “upcoming scheduled preventative maintenance.”

These reports are possible because of a CMMS’ ability to store historical information, information that a spreadsheet is just simply not designed to communicate or store effectively.

Another reason that spreadsheets are less than ideal is that most organizations have a designated “excel expert” who sets up the spreadsheets and enters the data. If this person leaves, so does all the knowledge behind the inner workings of the spreadsheet.

The 6 Reasons Why Spreadsheets Will Drive Your Maintenance Team Nuts

So, if you’re keeping score at home, here are the reasons NOT to use Excel for your maintenance management:

  1. Insanely high room for error.
  2. Not designed to track maintenance related information.
  3. Not designed to track historical data.
  4. Time-consuming and labor-intensive.
  5. Difficult to analyze data.
  6. Storing data is cumbersome.

Look, spreadsheets are powerful enough to track your grocery budget or track information about small projects but please, if you love your maintenance department – ditch the spreadsheets and move to a CMMS.

Written by Steven Garcia

Why Software Implementations Fail

Have you ever been forced to use a piece of software at work that you absolutely hated, but — for some reason — consumer reviews made it sound great?  It can be frustrating to read reviews or watch testimonial videos claiming that CMMS 123 is a godsend that’s doubled maintenance productivity when wrestling data into CMMS 123 has actually doubled your workload.  In these instances, CMMS 123 is probably a perfectly fine piece of software, but there is a systemic problem that started when CMMS 123 was brought on board at your company.

There are two major factors that lead to this type of poor implementation that prevent software from shining: data integrity and training.

The Data Needs to Match the Reality

Generally speaking, software for business captures data from which management can run reports and inform decision-making.  It should offer other value to the organization by increasing profits or lowering costs, but I challenge you to find an enterprise software that doesn’t have back-end reporting as part of its value statement.

The people who are looking at those reports are the change-makers within your organization, be them the C-Suite, people managers, or Finance.  If people in these positions aren’t happy with the software, you better believe that software is hitting the bricks, and the software’s champion who brought it to them won’t look too good.

To prove your decision to buy a particular software is the right one, you need to give the change-makers what they’re looking for.  So, once you’ve decided to buy, why not walk into your CFO’s office and ask her what she needs to be successful?  Better yet, why not ask before you’ve made the decision, so you can make sure the software can meet that need?  Make sure all of the appropriate stakeholders have had a proactive voice because if they have requirements that aren’t established upfront, there’s a serious risk the system won’t be configured to meet those requirements.  If you find out about that come year-end review time, you could be looking at a costly data migration or, worse yet, having to start the whole buying process over again.

Be sure to connect with these decision makers early and often, then document their requirements in writing so nothing gets missed.  Not only will this ensure clear communication between all parties, but it also creates an audit trail that can be used for future reference or, at the very least, covers your backside if mistakes are discovered down the road.  I think we can all agree butt coverage is a good thing.

The Importance of Training

Training, regardless of the modality or the source, is an invaluable asset whenever you’re introducing new systems into an organization for the first time.  In the case of software specifically, training is often offered by the vendor and it is well worth any additional costs they charge.

Consider a tool like Microsoft Excel.  It’s been on the market for decades and millions of people use it every day.  Some organizations simply need Excel to record basic information, such as the number of orders shipped. Others, however, need to leverage a number of complex formulae and graphing algorithms to be truly efficient at their jobs – and that level of knowledge is never free.  Even if you spend the time looking up reference documents and how-to videos on YouTube, you are still spending your time.

Now, in the case of Excel, there is a wealth of information out there, but for other systems, it may not be as readily available.  The time spent searching for answers in a complex software system will, at the very least, cost you and your organization many hours that could be better spent producing. 

Also, if you’re entering data into software without proper training, it’s very possible you will enter that data incorrectly.  This compromises the whole database and, depending on the severity of the inaccuracy, can cost thousands of dollars and hundreds of hours to repair, potentially offsetting the value of the software entirely. Whenever you’re implementing new software – or change of any kind for that matter – be sure to find the most efficient ways to empower your workforce.

Here’s one personal example when I was given a piece of technology without training: I worked at a local dispatch center for a worldwide truck rental company.  We were given iPhones in a rugged case to check in trucks that were returning from rentals.  The method I was shown for pulling up contracts on the iPhone took 9 clicks, which was often performed while the customer was waiting in the rain or snow. 

After I had been there for nearly a year, I found that the large cases on the phones contained a scanner, and each truck had a barcode sticker right next to the driver’s door.  What had been a time-consuming 9-click process turned into a point-and-shoot that took one second.  Had I been properly trained on that equipment from the start, the check-in process could have been shortened by about a minute per truck, and we often received two dozen trucks on busy days.  If someone had taken a mere two minutes to properly train me, I could have saved the company hundreds of dollars over the course of the year, even at the hourly rate I was being paid.

In Conclusion

Not all software companies are created equally, but the ones worth your time will push to make sure the right people within your organization are involved in the implementation, and that your team has the proper supports in place after go-live.  Don’t simply look for who will check a box for the lowest dollar amount.  Even if you’re under pressure to make a purchasing decision, don’t lose sight of the bigger picture.  Do what you need to do to ensure your software implementation is successful.

About the Author

Graham Bennett is an Account Executive at Ashcom Technologies.  To learn more about Ashcom Technologies, MaintiMizer, or how to better support software within your organization, he can be reached at 1-800-366-0793 ext. 112 or gbennett@ashcomtech.com.

How to Pass an Audit with a CMMS

A huge perk when you implement a CMMS is having the ability to store all of your maintenance information digitally. This is incredibly useful when you’re checking the preventative maintenance history of an asset but it’s even more useful when that dreaded 5-letter word is being whispered throughout your facility’s corridors. Audit. Some of the common auditors our clients at Ashcom Technologies see include the Environmental Protection Agency (EPA), International Standards Organization (ISO), and the Occupational Safety & Health Administration (OSHA). Of course, there’s even more auditors with different guidelines and rules and regulations to comply to, but there’s one thing that all auditors have in common: their need for documented proof. Proof, for example, that a certain preventative maintenance task was performed every 120 days. A CMMS can provide a report for that. It can also provide reports on tracking incidents, ensuring inspections are done when needed, work history, and just about anything else maintenance related that may be audited. Generating reports instead of hastily compiling paper records is a baseline of competence that maintenance teams should strive for. Beyond surviving audits, recording the daily records of maintenance can help enable a cultural shift. Someone once said, “Excellence is a habit.” To get the most out of a CMMS, it needs to be part of your maintenance team’s daily habits. A CMMS acts as a hub and reminder for tasks that otherwise may get lost in the shuffle. It keeps your team accountable and ensures the little things, like preventative maintenance, that prevent the big things – like asset failure, get done. So, in a way, a CMMS can act as an internal audit for maintenance team’s practices so they can pass a real audit when the time comes. It’s ultimately up to the maintenance team to perform the protocols and best practices that will ensure compliance, but a CMMS is a fantastic tool for companies that want to get ahead of the game. Written by Steven Garcia

What is an EAM?

EAM is a term you may have come across if you’re in a maintenance, repair, and operations role. It stands for Enterprise Asset Management, which does explain the initials but offers little guidance on how an EAM executes or how it’s delivered. Is it software? A team of managers? A very strong robot? Let’s dig a little deeper to find out.

Via Wikipedia, “Enterprise asset management involves the management of the maintenance of physical assets of an organization throughout each asset’s life cycle. EAM is used to plan, optimize, execute, and track the needed maintenance activities with the associated priorities, skills, materials, tools, and information.”

Ah, that’s better. Now, if you’re reading this, you’ve most likely heard of or even use CMMS software (if not, here’s our brief description). Functionally, Wikipedia’s description of an EAM sounds awfully similar to a CMMS.

And if you’ve done a fair amount of research into CMMS or EAM software you may see that they’re used synonymously.

Heck, we use them synonymously on this website!

So, is there a difference between the two or is this a Kleenex versus tissue type situation?

In order to understand the differences and why the two phrases exist, we have to look back at their origins.

History of CMMS and EAM

Despite their status as an all-in-one hub for asset and maintenance management, Computerized Maintenance Management Systems have humble beginnings.

The first iterations of CMMS software can be traced back as far as the 1960’s and came in the form of punch cards. Maintenance workers would record their completed maintenance tasks onto punch cards which were then fed into mainframes.

1960's Computer Mainframe

Image via Wikipedia

Luckily for maintenance teams and businesses everywhere, CMMS continued to evolve, as did businesses and maintenance practices. Jeff O’Brien from American Machinist does a fantastic job here of breaking down each iteration of CMMS technology into delineated generations.

Somewhere in the 4th generation of CMMS evolution, the term EAM started popping up.

According to this article via Plant Services, EAM was likely coined as a marketing phrase.

This makes a lot of sense – up until this point, somewhere between the late 80’s and early 90’s, CMMS software was associated with simply managing maintenance tasks.

At this time there were incredible advances in computers and networking, as well as changing views on maintenance. Once considered a necessary evil, it was now seen as an opportunity to gather valuable data and cut expenses.

As a result, CMMS software and EAM software was more fully integrated into business operations. Now, instead of just issuing work orders for maintenance teams, C-level employees could utilize CMMS/EAM software to monitor the status of their valuable assets.

The companies that could offer these features wanted to differentiate themselves from their simple maintenance management CMMS competitors, hence the term Enterprise Asset Management.

So, we know why the term was coined but does that differentiator still exist today? Well, not exactly.

Today, a quality CMMS software is expected to offer the features that once set EAM apart. In 2019, if a company offers maintenance management software, whether it’s categorized under Enterprise Asset Management or Computerized Maintenance Management System, it needs to have a certain number of features in order to compete on the open market.

Our CMMS software has come a long way over the years, and as we head into the 4th Industrial Revolution, CMMS software will continue to evolve to better serve the needs of maintenance teams and businesses. This constant evolution will continue to blur the line that once differentiated EAM from CMMS.

 

Written by Steven Garcia

  • cmms software - Preventive Maintenance
  • Computerized Maintenance Management Software
  • CMMS Programs
  • Asset Tracking Software
  • Preventive Maintenance Software

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